Describe one task, the space without unnecessary personal data, object dimensions and the current workflow. Include timing, location, budget and acceptance owners. Ask about robot version, software, autonomy, operator role and operating limits. Separate current functions from planned updates. This brief helps compare the actual scope of different suppliers.
Reception and the guest experience
Start with a short scenario: greeting, hotel information and referral to a staff member. A humanoid can support a show or interaction experiment. Do not promise independent check-in, payment or booking without implemented and tested integration. Define operating hours, languages, lobby noise and handling of misunderstood questions.
Guiding is not equivalent to room delivery
Moving with guests requires assessment of thresholds, carpets, doors and crowds. Lifts and access control are separate integration tasks. Luggage handling adds grasp, weight, liability and property-protection requirements. A walking demonstration does not confirm such a service. Start on one floor with a simple route and an available operator, then test blocked-path behaviour.
Budget: hardware, commissioning and maintenance
Compare purchase, fixed-period rental and an outcome-defined pilot. Leasing or subscription availability needs confirmation for the device and customer. Include transport, integration, licences, training, operators, parts and downtime. A foreign base price does not establish an installed Polish project cost. Use your quotations and measured labour time, not a promise of replacing a full-time role.
Information to start
- Reception and the guest experience
- Guiding is not equivalent to room delivery
- Guest data and dialogue assessment
- Matching the model to the hotel format
Deliverable to agree
Agree success and stop criteria before testing. Report completed tasks, failures, human assistance and recovery time. Match parts by serial number and hardware revision; clarify diagnostics and responsibility after software updates. Results may support expansion, scope changes or ending the pilot. HumanoidPoint helps prepare selection and supplier discussions; model lists do not confirm stock, manufacturer authorisation or service availability.
