Identify the device
Provide the model, variant and serial number if accessible without disassembly. Include the software version and most recent configuration change.
Describe the event chronologically
Describe the task in progress, what was observed and whether the issue recurred. Copy the message code exactly. Do not recreate a failure in a risky way just to record a video.
Explain the operational impact
State whether the robot is out of service, whether a fallback process is running and when support is possible. This helps set priorities without making unconfirmed timing promises.
Prepare a safe set of information
Include only material needed for diagnosis. Do not send passwords or unnecessary personal data from recordings. The HumanoidPoint wizard prepares a local document that you can pass to a supplier of your choice.